Refund and Returns Policy

Effective Date: April 17, 2025

At TinusFarmsStore.com, your satisfaction is our top priority. We are committed to delivering fresh, high-quality organic food and ensuring your experience with us is exceptional. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The product must be returned within 7 days of delivery.
  • The item must be in its original packaging and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.
  • Perishable items (such as fresh produce, meat, and dairy) are non-returnable unless they arrive damaged or spoiled.

2. Damaged or Defective Items

If your order arrives damaged, spoiled, or incorrect:

  • Please contact us within 24 hours of delivery.
  • Include your order number and clear photos of the item(s) and packaging.
  • We will arrange a replacement or issue a full refund at no extra cost.

📧 Email: support@tinusfarmsstore.com
📞 Phone: +1 (800) 123-4567

3. Refunds

Once we receive and inspect your returned item (if applicable), we will notify you about the status of your refund:

  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., damaged or wrong item).

4. Non-Returnable Items

  • Perishable goods such as fruits, vegetables, meat, seafood, dairy, and baked goods.
  • Gift cards and promotional items.
  • Items purchased on clearance or final sale.

5. Order Cancellations

  • Orders can be canceled within 12 hours of placement or before shipping (whichever comes first).
  • If the order has already been processed or shipped, it cannot be canceled.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us with details and supporting photos.

7. How to Return an Item

If your item is eligible for return:

  1. Email us at support@tinusfarmsstore.com with your order number and reason for return.
  2. We will provide return instructions and the return address.
  3. Ship the item in its original packaging (return shipping costs are your responsibility unless the return is due to our error).

8. Contact Us

For questions about your order, returns, or this policy, feel free to reach out:

📧 Email: support@tinusfarmsstore.com
📞 Phone: 8136813206
📍 Address: N0. 9, OSHINUGA STREET , AJUWON, LAGOS STATE, NIGERIA